Last updated 9 October 2026
Noverstay counts the days you spend in each country so you can stay within visa and tax limits. This policy explains what we collect, why, who processes it, and how to delete it. Questions: [email protected].
Location
When tracking is on, your phone checks your location a few times a day, also in the background when the app is closed, and turns it into a country and city using your phone's built-in geocoding service (Apple or Google). Noverstay keeps only the country, city and date. Exact coordinates are never stored or sent to our servers. You can turn tracking off at any time in the app or in your phone's settings.
What you enter
Your trips, travel profile (passports, tax home, countries you track, residence visas), custom rules and alert settings. If you connect a calendar, Noverstay reads events on your phone to suggest past trips and can add leave-by dates to it; calendar contents are not sent to us.
Guest mode
Without an account, your trips and profile stay on your phone and are not sent to our servers. Our subscription provider still assigns an anonymous purchase ID so that purchases can be restored.
With an account
Your profile and trips are stored on our server so they can be backed up and synced across your devices, together with your email address, name (if your sign-in provider shares it), sign-in provider and a user ID. We use your email only for sign-in links and the email alerts you turn on.
Service providers
We share data only with providers that run parts of the service for us:
- Apple and Google: sign-in (if you choose them) and turning locations into a country and city on your phone.
- RevenueCat: manages Pro subscriptions. It receives your user ID (or an anonymous ID) and your purchase history from the App Store or Google Play.
- Anthropic, with OpenRouter as a backup: when you scan a ticket (Pro), the photo or PDF is sent to read the journey. We ask before your first scan, and we don't keep the image after the scan.
- Resend: sends sign-in links and email alerts.
We don't sell your data, show ads, or track you across other apps and websites.
How long we keep it
Account data is kept until you delete your account. Deleting it removes your account, trips and profile from our database straight away, and your purchase history from RevenueCat. Server logs, which can include IP addresses, are kept only as long as needed for security and fixing problems.
Your rights
You can export your data (Settings → Export day report), correct it in the app, and delete your account at any time: in the app (Settings → Delete account) or on the web at https://noverstay.com/account/delete. Deleting your account doesn't cancel a subscription; cancel it in your App Store or Google Play settings. You can also contact us to access, correct or delete your data.
Children
Noverstay is not directed at children under 16.
Changes
If we change this policy, we'll update the date above and tell you in the app if the change is significant.